Changes onsite
based on customer feedback
Store evaluation & problem solving system
Service industry stores
Quickly share and resolve issues from customer feedback
Easy to implement and low cost

Improving customer satisfaction and
employee motivation by promoting improvement activities in the retail and service industry

To increase what staff in the field can do, we need to start by listening to our customers.
ABILI Voice" can perform everything from customer satisfaction surveys and questionnaire creation to analysis,
enabling the creation of systems that lead to immediate improvements, customer satisfaction, and employee motivation, all at a reasonable price.

Questionnaire creation and analysis

Easy to start and 
tabulate surveys consistently

Direct response

The results of responses are directly communicated to the field for
 quick improvement based on customer feedback

Analysis Report

Easily visualize the challenges and strengths of each store, 
and use for strategic planning and management

Understand ABILI Voice in 3 minutes!

This 3-minute video introduces the concept, functions, and utilization of ABILI Voice.
 Please use this video for internal proposals

Are you experiencing these issues?

Measuring customer satisfaction and 
making improvements
Time needed to tabulate and share surveys, and improve stores
Using customer feedback to motivate employees
Issues from the customer's perspective are not 
differentiated by store
 Sharing of issues between headquarters 
and stores
Conducting undercover surveys, etc., but the cost is high and it is difficult to understand the effects

ABILI Voice helps to
achieve immediate improvements and create better workplaces

POINT1

Quick notification and 
sharing customer feedback

Direct Response function

ABILI Voice allows you to design and create surveys easily on the administration screen.The created questionnaires can create QR-codes to be placed in stores or on receipts, allowing customers to respond immediately. 
The aggregated survey data is 
notified in real time to the SVs and store managers at each location
By quickly capturing customer feedback, improvements which lead to higher customer satisfaction can be carried out speedily.
POINT2

Visualization and analysis
of the status of each store

Analysis report function

The aggregated survey data will be analyzed in
detail and a results report will be delivered.
We also provide a comparison report that visualizes trends in overall satisfaction by store, average scores, and customer needs by brand, enabling multifaceted analysis. Comparative reports enable a side-by-side understanding of the strengths and customer needs of each store and brand, which is useful for unifying operational quality among stores and developing store strategies.
POINT3

Support for Introduction and Utilization
Providing our expertise in improving 
the organizational and on-site issues of many companies

Based on our know-how of providing "ABILI Clip”, a video-based execution support system that has been introduced in more than 15,000 stores and has many successful examples of solving organizational and on-site issues of companies, we provide support for questionnaire creation and deployment.
We set up a system that solves problems in the field.
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POINT4

Creating a Strong Organization
Linked with our Video-based Execution Support System「ABILI Clip」

ABILI Voice can be used on its own, but linking it with the video-based system "ABILI Clip" will strengthen the ability to execute measures and facilitate information sharing between stores and headquarters. Accelerating the service profit chain improves organizational mobility.

Client Testimonials

Choushimaru Co.,Ltd.

Customer Feedback is the key to Better Service
Choshimaru's experience using 
ABILI Voice to create a system of quick improvements and a culture of praise

By analyzing the data and opinions that instantly come in from ABILI Voice on a daily basis, we can now clearly see where this store is weak, where it is good, where it needs to grow, and where it needs to improve, all of which we had previously judged by feeling.
I think ABILI Voice will play a very important role in utilizing customer feedback to make new innovations from one project to the next.

Major izakaya and restaurant chain

What do customers want and expect from you depending on the district, business type, and time of day?
If we can also understand the trends in the motives for store visits, this will lead to effective sales promotions.
The voices of customers who pay to eat and drink are the most valuable of all. 

This is a very good initiative because it allows us to absorb issues and customer feedback from each store, and because it is shared in real time, it can lead to immediate improvements.

There is also a change in sales, and as expected, stores with high ratings show a gradual increase in overall sales.

Major supermarket

Previously, we had been operating on paper, but the low response rate was an issue.
Since the introduction of ABILI Voice, the response rate has improved significantly, and the high evaluation of the staff's customer service has been visualized from the response results,
leading to increased motivation for staff who have not had many opportunities to receive praise.

Another key point is that we are able to get immediate answers, so we can immediately see what the customer in front of us is "having trouble" or "dissatisfied" with onsite.Staff were able to check answers in a timely manner and immediately make improvements, such as inadequate air conditioning in the store or inadequate merchandise. Once improvements are made, awareness of subsequent operations increases, so there is a sense that a good cycle is happening.

Fast Food Chain

It is a plus for the store to have customers evaluate what we are doing on the spot and give us feedback.

My initial concern was what if we received a lot of negative feedback, or if the employees would lose motivation, but we have received many compliments.
We have a system in place that allows us to quickly relay information to the store that we hope will please all employees, and we feel that these words of praise energize the store. I think it is a very good tool to motivate people in the field.

Retail service

Previously, questionnaires were tabulated on paper for each store, and the area manager had to be present at the store to check the responses at headquarters.The speed of response was an issue, but there is also a danger that valuable answers that could lead to improved store operations will be buried. Another challenge was that a number of responses could not be collected on paper.

By using ABILI Voice, we expect that customer feedback will be linked in real time at the headquarters to maximize the effectiveness of collection, and that reports will visualize the status of each store in an easy-to-understand manner, leading to comparisons with neighboring stores and strategic planning.
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