Variations in the amount of information and perception of each position.
Variations in the quality of operations and sales at each location.
If these factors persist,
the "feelings of the people" that make up the organization
will also become disparate.
In a multi-location business with "branches" all over,
the capability of the on-site branches
reflects the capability of the management.
That is why
we don't only visualize the issues,
but also provide solutions to implement on-site.
Let's evolutionize human services through technology.、
ABILI Concept
ABILI was created to eliminate the "variation" that hinders the growth of multi-store, multi-location services and to draw out the
potential of the field and the people who work there.
What should the service industry be focusing on now?
We believe the key is how to eliminate “variation”. Although contactless services and labor saving are progressing, the service industry is ultimately a "people" business. No matter how much efficiency is achieved, people will remain. There will always be variation in the services provided by people.
Through the use of ABILI, good points and areas for improvement at each store or location can be visualized. Each member of the team will improve on the issues, and come up with their own solutions.
We want to create a world where the motivation and productivity of members working in the field is enhanced, and where the working environment and productivity of everyone involved in the service industry are improved.
We believe the key is how to eliminate “variation”. Although contactless services and labor saving are progressing, the service industry is ultimately a "people" business. No matter how much efficiency is achieved, people will remain. There will always be variation in the services provided by people.
Through the use of ABILI, good points and areas for improvement at each store or location can be visualized. Each member of the team will improve on the issues, and come up with their own solutions.
We want to create a world where the motivation and productivity of members working in the field is enhanced, and where the working environment and productivity of everyone involved in the service industry are improved.
President and CEO, Hayato Takahashi
Director and COO, Norio Kanaumi
An important point in a multi-store, multi-location business is to capture vast amounts of data as "groups" rather than "averages".Then, it can be said that it is how to focus on "variation" within that group, and how to eliminate it. ABILI's strength is its ability to quickly grasp this data in a cross-sectional manner.
Organizational change can be like aiming for the top of a high, steep mountain. What is needed is a map to show where you are and a compass to show the direction you need to go. ABILI really is a set of tools like a map and compass. If you have any problems with your multi-store, multi-location business, please contact us anytime.
Organizational change can be like aiming for the top of a high, steep mountain. What is needed is a map to show where you are and a compass to show the direction you need to go. ABILI really is a set of tools like a map and compass. If you have any problems with your multi-store, multi-location business, please contact us anytime.
We focus on the structural challenges facing the service industry
and the problems it faces.
Theme 1
Structural Challenges in the Service Industry
01
The intentions of management and HQ were not properly conveyed to the field "Playing Telephone"
02
Information and operations get stuck in
middle management creating a "bottleneck"
03
The field is neglected,
leading to greater
"variation" among stores and locations
04
A fundamental problem is the
"crocodile mouth"
of service level
Structural degradation of Service Quality
and decline in customer/employee satisfaction
and decline in customer/employee satisfaction
Theme 2
Issues facing the service industry
01
Lack of manpower while there is also
increasing demands for human resources
02
It's hard to see the
cost-effectiveness of investments in employees
03
Furthermore, separate departments are responsible for different things within the organization making
consistency
difficult to maintain
Service Profit Chain
04
KPI data are scattered across various departments, and
analysis of source indicators takes a backseat
In the midst of a severely changing environment, there is a need to utilize
data and technology
that will help resolve manpower shortages, visualize issues, and execute strategies.
data and technology
that will help resolve manpower shortages, visualize issues, and execute strategies.
ABILI solves these issues with its
"Visualization→Execution Platform" specialized for multi-location businesses.
We build successful models for multi-store and multi-location businesses, especially in the service industry,
to create financial effectiveness.
to create financial effectiveness.
ABILI Services
Multi-location business
management dashboard
Visualization of bottlenecks, the potential of on-site stores, and using data that drives results
組織内に点在するあらゆるデータを集約した貴社専用のダッシュボードをスピーディかつ安価に構築。�多拠点ビジネスの成長を阻害する”バラつき”やボトルネック、店舗に潜在する”戦闘力”を可視化することでデータに基づいた意思決定と実行をご支援します。
Video-based Execution Support System
Giving on-site stores and management in multi-location
businesses "execution power"
businesses "execution power"
"ClipLine" is now "ABILI Clip".
It is an execution support system that solves all issues for "management," "middle management," and "front-line workers" by utilizing content such as short videos and interactive communication. In addition to providing appropriate training and thorough work according to the roles and abilities of staff members, the system serves as a digital knowledge management base.
It is an execution support system that solves all issues for "management," "middle management," and "front-line workers" by utilizing content such as short videos and interactive communication. In addition to providing appropriate training and thorough work according to the roles and abilities of staff members, the system serves as a digital knowledge management base.
Customer Satisfaction Survey
and Questionnaire Tool
A single tool to
"change the workplace through customer voices"
"change the workplace through customer voices"
ClipLine Survey is going to be renamed as "ABILI Voice".
We can provide an all-inclusive service from customer satisfaction surveys and questionnaire creation to analysis.
Our system can lead to immediate on-site improvements, increased customer satisfaction, and employee motivation all for a reasonable price.
We can provide an all-inclusive service from customer satisfaction surveys and questionnaire creation to analysis.
Our system can lead to immediate on-site improvements, increased customer satisfaction, and employee motivation all for a reasonable price.
Support for content creation
and policy implementation
Thorough support during the implementation phase by professionals in multi-location business support
We provide support for content creation with our team of video production experts, as well as support for steady implementation of measures with our team of professionals experienced in the industry. We support our clients in achieving "DX that delivers results".
Effects of introducing ABILI
Sales compared to last year
15% increase
Sales of regular products
161% compared to last year
30% increase in sales and gross profit for the middle tier
10% increase in sales and gross profit for the bottom tier
Each supervisor
can handle twice as many stores
Annual Recruitment Fee
1/3 of the annual recruiting cost
Turnover rate after 1 year
34% improvement
Customer Satisfaction
continually increasing
Training time for new employees
and man-hours to 1/4
By making it remote
30% reduction in training time
We offer proposals and support tailored to your needs
CONTACT
Click here
for more information
for more information
Contact us for consultation, quotes, and services
If you have any questions,
please feel free to contact us
please feel free to contact us
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