With the evolution of technology,
all experiences and values continue to change.
That is why we believe that the service industry, where people are the starting point of business, and the people who work in it,
will be an important part of enriching society in the future.
ABILI is a partner that eliminates barriers to growth and creates results for companies and the people who work there,
through 'service tech' and 'professional implementation support'.
ABILI Concept
ABILI was created to eliminate the "variation" that hinders the growth of multi-store, multi-location services and to draw out the
potential of the field and the people who work there.
What should the service industry be focusing on now?
We believe the key is how to eliminate “variation”. Although contactless services and labor saving are progressing, the service industry is ultimately a "people" business. No matter how much efficiency is achieved, people will remain. There will always be variation in the services provided by people.
Through the use of ABILI, good points and areas for improvement at each store or location can be visualized. Each member of the team will improve on the issues, and come up with their own solutions.
We want to create a world where the motivation and productivity of members working in the field is enhanced, and where the working environment and productivity of everyone involved in the service industry are improved.
We believe the key is how to eliminate “variation”. Although contactless services and labor saving are progressing, the service industry is ultimately a "people" business. No matter how much efficiency is achieved, people will remain. There will always be variation in the services provided by people.
Through the use of ABILI, good points and areas for improvement at each store or location can be visualized. Each member of the team will improve on the issues, and come up with their own solutions.
We want to create a world where the motivation and productivity of members working in the field is enhanced, and where the working environment and productivity of everyone involved in the service industry are improved.
President and CEO, Hayato Takahashi
Director and COO, Norio Kanaumi
An important point in a multi-store, multi-location business is to capture vast amounts of data as "groups" rather than "averages".Then, it can be said that it is how to focus on "variation" within that group, and how to eliminate it. ABILI's strength is its ability to quickly grasp this data in a cross-sectional manner.
Organizational change can be like aiming for the top of a high, steep mountain. What is needed is a map to show where you are and a compass to show the direction you need to go. ABILI really is a set of tools like a map and compass. If you have any problems with your multi-store, multi-location business, please contact us anytime.
Organizational change can be like aiming for the top of a high, steep mountain. What is needed is a map to show where you are and a compass to show the direction you need to go. ABILI really is a set of tools like a map and compass. If you have any problems with your multi-store, multi-location business, please contact us anytime.
We focus on the structural challenges facing the service industry
and the problems it faces.
Theme 1
Structural Challenges in the Service Industry
01
The intentions of management and HQ were not properly conveyed to the field "Playing Telephone"
02
Information and operations get stuck in
middle management creating a "bottleneck"
03
The field is neglected,
leading to greater
"variation" among stores and locations
04
A fundamental problem is the
"crocodile mouth"
of service level
Structural degradation of Service Quality
and decline in customer/employee satisfaction
and decline in customer/employee satisfaction
Theme 2
Issues facing the service industry
01
Lack of manpower while there is also
increasing demands for human resources
02
It's hard to see the
cost-effectiveness of investments in employees
03
Furthermore, separate departments are responsible for different things within the organization making
consistency
difficult to maintain
Service Profit Chain
04
KPI data are scattered across various departments, and
analysis of source indicators takes a backseat
In the midst of a severely changing environment, there is a need to utilize
data and technology
that will help resolve manpower shortages, visualize issues, and execute strategies.
data and technology
that will help resolve manpower shortages, visualize issues, and execute strategies.
ABILI solves these challenges through its
"Service Tech x Execution Support"
which specializes in multi-location businesses and maximizes the power of headquarters and the field.
Effects of introducing ABILI
We offer proposals and support tailored to your needs
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If you have any questions,
please feel free to contact us
please feel free to contact us
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