FAQ(customers considering our services)

About Our Services

What is the difference between e-learning and manual creation tools?

ABILI Clip's product and service concepts are "execution management through video”, "bringing headquarters and the field closer together”, and the "digital SECI model (patented as an autonomous learning system using video and audio clips). While there are many differences in terms of functionality, our company is characterized by a "high return on investment" backed by support and design for post-introduction retention rates and improved business performance using the tools. Please contact us for more details.

Can I request only video production?

Video production is only available for ABILI Clip customers, but if you are considering using video in phases with an eye toward future implementation, we may be able to accommodate your needs. Please contact us for more information.

I would like to know if you have any case studies in my industry.

Please check out our case studies first, and if you do not find one, our members may be able to provide you with information. Please contact us.

What measures are you taking for security?

We use highly reliable data centers to reduce risks in the event of a disaster.
We also regularly block unauthorized access by WAF and vulnerability diagnosis by a third party organization.

In addition, we can operate the system to meet security standards for our customers, such as access control through IP restrictions and device authentication.
Please contact us for details.

Is the service available to overseas branches and offices?

We also provide support for overseas expansion, and we have experience in this area.
We would be happy to start by asking you about the environment of the branches you will be using. Please feel free to contact us.

About Features

Is there a limit to the capacity of videos and other content?

No, there is no upper limit on capacity. Also, the price does not change according to the capacity.

Can I view the content on my personal smartphone?

Yes, each staff member is given an ID so that they can view the videos from their personal smartphone at any time. We also provide full device control through security.

Implementation and Support

Can I see a demo screen?

Please check out our Contact Us, and our members can provide you with further information.

What kind of personnel structure should I organize?

We will propose an appropriate personnel structure for each company along with your environment.
We often proceed with the project under the reporting line to the president or the executives in charge of sales, corporate planning, human resources, etc.
Regular meetings after implementation of the system are often held with the executives as well as managers in charge of sales promotion, human resources training, and other departments that are in charge of sales performance and notification to stores.

Will you provide support during implementation and operation?

Yes, at the time of implementation, we provide support such as sorting of operations, curriculum development, and content proposals. You can also leave all video shooting and editing to our video production team. Our customer success team will also accompany you during the operation phase.

How long does it take to prepare for the start of operations?

We can set up the curriculum, our production team can create content, and start the program in 1~3 months, depending on your needs.

I am worried about the utilization after the implementation of the system.

We believe that support for customers after implementation is the most important thing, and we provide close support to all customers. Our customer success team has a large number of people who have experience in each industry.
In addition to the head office, which is the point of contact for introduction, we support the success of businesses and projects in various ways, such as utilization support for each store and approaches to management.

Is it possible to start small with a few stores?

We will make flexible proposals depending on the contents and circumstances of the customer, for example, by first establishing a successful case study in a focused area or store and then later expanding horizontally.

Is it available on a trial basis first?

Please reach us through the Contact Us page so that our members can provide you with more information.

We are reviewing our training and management tools as part of a project to improve customer satisfaction and increase customer spend.
Can I request project support as well as system implementation?

Yes, it is possible. Our operational consultants specialize in formulating upstream objectives for utilizing the tools and identifying factors that lead to improved performance.

I would like to switch from my current tool in place. Is it possible to make a smooth transition?

Yes, we have a lot of experience in transferring operations and will support you for a smooth transition.

About Fees

How much do you charge?

In order to realize "implementation that produces reliable results," we will make the most appropriate proposals in accordance with your company's internal structure and DX progress phase.
Please feel free to contact us for a consultation.

Others

I would like to refer this service to my customers and clients (including alliances, partnerships, etc.)

Thank you for your interest.
We would be happy to talk with you first. Please contact us through the contact form.

We offer proposals and support tailored to your needs

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If you have any questions,
please feel free to contact us