ABILI Clip was created to solve
"Barriers to Implementation" for
service related businesses with multiple branches
Hayato Takahashi, President and Representative Director
I have assisted in the management of numerous multi-location and multi-store businesses, and the one thing that has always stood in the way is "execution capability".
No matter how much planning was done at headquarters, it was often incorrectly conveyed to the field due to misinterpretation, like "playing telephone" in a multi-layered hierarchical structure and the proliferation of individual ways of doing things.
After visiting numerous sites and engaging in hands-on discussions, we realized that this was a "structural problem",
We believe that by resolving this issue, both the frontline and management will be able to demonstrate their true potential.
We believe that by resolving this issue, both the frontline and management will be able to demonstrate their true potential.
The service industry is facing a major transformation, with labor shortages as the main catalyst.
As the customer base decreases for a product, high customer satisfaction and speed of new product development are necessary, while a shortage of workers reduces the capability of the organization and decreases the organization's ability to execute. The difficulty for the on-site stores to efficiently execute strategies envisioned by management will only increase.
To overcome these difficult times, we need a "system" that can be used as a weapon by headquarters and the field, and an "operational design" that identifies bottlenecks and maximizes results.
Norio Kanaumi, Director and COO
We focused on the structural challenges facing the service industry
and the problems it will face in the future.
Theme 1
Structural Challenges in the Service Industry
01
The intentions of management and HQ were not properly conveyed to the field "Playing Telephone"
02
Information and operations get stuck in middle management creating a
"bottleneck"
03
The field is neglected,
leading to greater
"variation" among stores and locations
Structural degradation of Service Quality
and decline in customer/employee satisfaction
and decline in customer/employee satisfaction
Theme 2
Issues facing the service industry
01
Inevitable population decline
Source: "Long-Term Outlook for National Land" Interim Summary
(February 21, 2011, National Land Council, Policy Subcommittee, Long-Term Outlook Committee)
(February 21, 2011, National Land Council, Policy Subcommittee, Long-Term Outlook Committee)
02
Population decline creates
two pressures
on PL
03
A fundamental problem is
the "crocodile mouth" of service level
In a challenging and changing environment, the use of technology
to reduce labor shortages and support the implementation of strategies
is becoming more and more important
to reduce labor shortages and support the implementation of strategies
is becoming more and more important
Theme 3
The "last mile" of multi-store development
ABILI refers to the communication of information between the staff working on the store floor and the store manager, the point of contact with the customer, and the operations and services provided as a result of that communication as
the "Last one-mile".
This "Last one-mile". determines the quality of service and the value provided, but it is known that many companies in the multi-store service industry face challenges in terms of information sharing from headquarters, quality of OJT, and communication.
the "Last one-mile".
This "Last one-mile". determines the quality of service and the value provided, but it is known that many companies in the multi-store service industry face challenges in terms of information sharing from headquarters, quality of OJT, and communication.
ABILI Clip solves these issues
through a video-based management, sharing,
and implementation mechanisms.
Effects of introducing ABILI Clip
Sales compared to last year
15% increase
Sales of regular products
161% compared to last year
30% increase in sales and gross profit for the middle tier
10% increase in sales and gross profit for the bottom tier
Each supervisor
can handle twice as many stores
Annual Recruitment Fee
1/3 of the annual recruiting cost
Turnover rate after 1 year
34% improvement
Customer Satisfaction
continually increasing
Training time for new employees
and man-hours to 1/4
By making it remote
30% reduction in training time
ABILI Clip Strengths
ABILI Clip
8 Values and Solutions
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