Partner for business process reform
Policy design, operational support, content creation
Service Profit Chain: A concept that organizes the cause-and-effect relationship between employee satisfaction, customer satisfaction, and profitability improvement.
Challenge 1: Inability to design and promote the overall project internally...
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<Primary Issue>
・Inability to organize and prioritize measures
・Inability to set KPIs to be achieved through measures
・Unsure of how to proceed to promote measures
Challenge 2: Even if a system is installed, the frontline does not utilize it...
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<Primary Issue>
・Lack of personnel to deploy to stores
・The frontline is not eager to make use of the system
・The frontline doesn't know how to use it
Challenge 3: Lack of in-house resources and technology to create content
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