ABILI Voice allows you to design and create surveys easily on the administration screen.The created questionnaires can create QR-codes to be placed in stores or on receipts, allowing customers to respond immediately. 
The aggregated survey data is 
notified in real time to the SVs and store managers at each location
By quickly capturing customer feedback, improvements which lead to higher customer satisfaction can be carried out speedily.

The aggregated survey data will be analyzed in
detail and a results report will be delivered.
We also provide a comparison report that visualizes trends in overall satisfaction by store, average scores, and customer needs by brand, enabling multifaceted analysis. Comparative reports enable a side-by-side understanding of the strengths and customer needs of each store and brand, which is useful for unifying operational quality among stores and developing store strategies.

Based on our know-how of providing "ABILI Clip”, a video-based execution support system that has been introduced in more than 15,000 stores and has many successful examples of solving organizational and on-site issues of companies, we provide support for questionnaire creation and deployment.
We set up a system that solves problems in the field.​​

ABILI Voice can of course be used by itself, but linking ABILI Voice with the video-based execution support system "ABILI Clip" will strengthen the ability to execute measures and facilitate information sharing between stores and headquarters. Accelerating the service profit chain improves organizational mobility.​

By analyzing the data and opinions that instantly come in from ABILI Voice on a daily basis, we can now clearly see where this store is weak, where it is good, where it needs to grow, and where it needs to improve, all of which we had previously judged by feeling.
I think ABILI Voice will play a very important role in utilizing customer feedback to make new innovations from one project to the next.

What do customers want and expect from you depending on the district, business type, and time of day?
If we can also understand the trends in the motives for store visits, this will lead to effective sales promotions.
The voices of customers who pay to eat and drink are the most valuable of all. 

This is a very good initiative because it allows us to absorb issues and customer feedback from each store, and because it is shared in real time, it can lead to immediate improvements.
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There is also a change in sales, and as expected, stores with high ratings show a gradual increase in overall sales.

Previously, we had been operating on paper, but the low response rate was an issue.
Since the introduction of ABILI Voice, the response rate has improved significantly, and the high evaluation of the staff's customer service has been visualized from the response results,
​leading to increased motivation for staff who have not had many opportunities to receive praise.

Another key point is that we are able to get immediate answers, so we can immediately see what the customer in front of us is "having trouble" or "dissatisfied" with onsite.Staff were able to check answers in a timely manner and immediately make improvements, such as inadequate air conditioning in the store or inadequate merchandise. Once improvements are made, awareness of subsequent operations increases, so there is a sense that a good cycle is happening.

It is a plus for the store to have customers evaluate what we are doing on the spot and give us feedback.​

My initial concern was what if we received a lot of negative feedback, or if the employees would lose motivation, but we have received many compliments.
We have a system in place that allows us to quickly relay information to the store that we hope will please all employees, and we feel that these words of praise energize the store. I think it is a very good tool to motivate people in the field.

Previously, questionnaires were tabulated on paper for each store, and the area manager had to be present at the store to check the responses at headquarters.The speed of response was an issue, but there is also a danger that valuable answers that could lead to improved store operations will be buried. Another challenge was that a number of responses could not be collected on paper.

By using ABILI Voice, we expect that customer feedback will be linked in real time at the headquarters to maximize the effectiveness of collection, and that reports will visualize the status of each store in an easy-to-understand manner, leading to comparisons with neighboring stores and strategic planning.​